Myers, Marcia J <br/><br/>
The accuracy of telephone reference :  information services in academic libraries, two studies 

 - 270 p. 
<br/><br/><label>ISBN: </label>0-8108-1584-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bibliotecas--Serviço de referência<br/>Bibliotecas escolares
<br/><br/><label>Universal Decimal Class. No.: </label>025.5  / M996a