Watson, Gregory H <br/><br/>
The benchmarking workbook :  adapting best practices for performance improvement 

 - 144 p. 
<br/><br/>
<br/><br/><label>ISBN: </label>1-56327-033-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Administração)<br/>Bibliotecas--Administração
<br/><br/><label>Universal Decimal Class. No.: </label>005.642.1