000			03612npm a2200361uu 4500
001			000015373
003			OSt
005			20250125062600.0
008			0000s2001 xx ||||go |0|| 0 eng d
040			_aIbict _bpor
044			_abl _cbr
080			_a025.5:004.031.43 _bS728u
100	1		_aSouthwick, Silvia Barcellos _925319
245	1	0	_aUnderstanding intermediation in a digital environment: _ban exploratory case study
264			_aSyracuse : _c2001
300			_a280 p.
336			_atext _btxt _2rdacontent
337			_aunmidiated _bn _2rdmedia _3book
338			_avolume _bnc _2rdacarrier
502			_a^aDissertacao^bDout. Filosofia em transferencia da Informacao _cGraduate School of Syracuse University
508			_aOrientador: Kwasnik, Barbara H.K
520	3		_aThe internet individual with the opportunity to access unprecdented amounsts of information on any given subject.However, there remain barriers to rerieving the best and most relevant documents.The present study focuses on processes of resolving user ( versus technical) issues.Informations system users have traditionally relied on expert intermediarias for resolving problems.Face-to-face encounters have been he traditional form of human-expert intermediation.Increasinly, however, information-provision services have begun to offer human-mediated information services through computer networks-especially the internet-recognizing the poencial advantages in overcoming barriers of time and space in user-intermeiary communications.Despite the likely increase in this trend future, there remains at this point an inadequate understanding of he effectiveness of these sysems.The present study investigaes intermediation in the context of an asyncronous text-based compuer-mediated medium, such as e-mail and web-orms.The goal of the research is in describing and gaining a further understanding of processes of intemediation.The main objectives are to identify the factors that are perceived as affecting digital intermediation and to investigate how and under what circumstances these factrs miht affect digital intermediation.The research takes the form of anexploratory case study of a hospital library infomation service.The overall approach is naturalistic.Grouunded theory provides a framework for data analysis.In order to elicit a rich and fully infomed accounting of the phenomenon under investigation, the researcher interpret s and relates the diverse human perpectives of the intermediaries, the users, and the researcher herself.This provides a basis for highlighting potentially conflicting, as well as corroborating, evidence.The study contributes at both the conceptual and practical leves to an overall understanding of digital intermediation by producing a descriptive framework of analysis.Nine cateories of factores potentially affecting digital intermediation are identified.These factores form three broad aspets of digital intermediation: media use, question negotiation and personal comminication preference.The researche also proposes directions for future research in the area of reference intermediation in a digital environment
650		0	_aserviço de referência digital _94084
650		4	_atransferencia da informacao _91068
650		7	_aServiços de informação _xEstudo de usuários _2Br _97438
650		4	_aentrevista digital de referência _925320
650		4	_acomunicacao mediada por computador _925321
650		7	_aBibliotecas digitais _2Br _97
856	4	0	_uhttps://ridi.ibict.br/handle/123456789/346
942			_c21
998			_b1608^b _cBurnier
999			_c33065 _d33065
999			_bPHL2MARC21 1.1